Privacy Policy

Last updated: 26/02/2026

At Novaris Pty Ltd, we are committed to protecting the privacy of our website visitors. This Privacy Policy explains the types of information we collect, how we use it, and the choices you have regarding your personal data.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Introduction

Novaris Pty Ltd (“Novaris”, “we”, “our”, or “us”) is committed to protecting the privacy and personal data of individuals who visit our website or interact with our business.

NOVARIS was established in 1993 in Kingston, Tasmania, Australia, delivering high-quality surge protection solutions designed for demanding lightning environments. Today, NOVARIS operates internationally through offices in Australia, Malaysia, the Netherlands, and Singapore.

This Privacy Policy explains how we collect, use, disclose, and protect personal data when you access novaris.com.au or communicate with us.

2. Data Controller

The data controller responsible for processing personal data under this website is:

Novaris Pty Ltd
72 Browns Road Kingston,
P O Box 2010 Kingston,
Tasmania 7050 Australia

Email: admin@novaris.com.au

For matters relating to the European Union, Novaris Europe B.V. (The Netherlands) acts as our regional contact for data protection enquiries.

3. Information We Collect

3.1 Information You Provide Directly

We may collect personal data when you:

  • Submit an enquiry through our website
  • Contact us via email or telephone
  • Request technical documentation or product information
  • Engage with us as a distributor, supplier, or business partner

This information may include:

  • Full name
  • Company name
  • Job title
  • Email address
  • Telephone number
  • Any information you voluntarily include in correspondence

We do not intentionally collect sensitive personal data through this website.

3.2 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited and time spent
  • Referring website

This information is collected through cookies and analytics technologies for performance monitoring and website improvement.

4. Use of Google Analytics

We use Google Analytics 4 (GA4), a web analytics service provided by Google LLC.

Google Analytics helps us understand how visitors interact with our website so we can improve functionality, performance, and user experience.

Where required by applicable law, analytics cookies are only activated after you provide consent via our cookie consent mechanism.

Data collected through Google Analytics may be processed on servers located outside your country of residence, including the United States. We rely on appropriate safeguards to ensure lawful international data transfers.

For more information, please refer to Google’s own privacy documentation.

5. Legal Basis for Processing (GDPR)

Where the General Data Protection Regulation applies, we process personal data on one or more of the following legal bases:

  • Your consent
  • Performance of a contract or pre-contractual measures
  • Compliance with legal obligations

Legitimate business interests, provided such interests do not override your fundamental rights and freedoms

6. How We Use Personal Data

We use personal data for purposes including:

  • Responding to enquiries and providing technical support
  • Supplying requested information or documentation
  • Improving website performance and user experience
  • Maintaining business relationships
  • Complying with regulatory or legal obligations
  • Protecting our systems from misuse or fraudulent activity

We do not sell, rent, or trade personal data.

7. International Data Transfers

As NOVARIS operates internationally, personal data may be transferred between our affiliated entities in:

  • Australia
  • Malaysia
  • The Netherlands
  • Singapore

Where personal data is transferred internationally, we implement appropriate safeguards in accordance with applicable data protection laws.

8. Cookies

Our website uses cookies and similar technologies to:

  • Ensure website functionality
  • Improve performance
  • Analyse site usage

Where legally required, non-essential cookies (including analytics cookies) are only set after you provide consent.

You may withdraw or modify your consent at any time through our cookie settings interface.

Detailed information about the cookies used on this website is available in our Cookie Declaration, provided through our consent management platform.

9. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil the purposes described in this policy
  • Comply with legal or regulatory requirements
  • Resolve disputes

Analytics data is retained in accordance with the retention settings configured within Google Analytics.

10. Data Security

We implement appropriate technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

11. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access personal data we hold about you
  • Request correction of inaccurate data
  • Request erasure of your personal data
  • Restrict or object to processing
  • Withdraw consent at any time
  • Lodge a complaint with a supervisory authority

EU residents have rights under the GDPR.
Australian residents are protected under the Privacy Act 1988.
Malaysian residents are protected under the Personal Data Protection Act 2010.

To exercise your rights, please contact us at: admin@novaris.com.au

12. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party sites.

We encourage you to review their privacy policies separately.

14. Children’s Privacy

This website is intended for business and professional use. It is not directed to individuals under the age of 16.

We do not knowingly collect personal data from children. If we become aware that personal data has been collected from a minor without appropriate consent, we will take reasonable steps to delete such information.

15. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or operational practices.

Any updates will be published on this page with a revised “Last Updated” date.
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